Airlines have a different approach to the definition of hand luggage: what one carrier allows to take into the cabin, the other will have to put in the luggage for an additional fee. Smartavia imposes the same requirements for the size of onboard luggage on all fares, even on the most budget. The dimensions of a bag, backpack or suitcase are up to 40 × 30 × 20 cm, and the maximum weight is 10 kg. For comparison, many low-cost airlines should not have hand luggage heavier than 5 kg.
In addition, Smartavia passengers have the right to carry additional items in excess of the norm free of charge. For example, you can take a bag, briefcase or backpack up to 30 × 25 × 7 cm in size and weighing up to 3 kg, a laptop, a set of photo or video equipment with dimensions of 40 × 30 × 20 cm to the salon. For children, Smartavia has a special offer. Small travelers can take on board a 55 × 40 × 20 cm children's suitcase for free (larger than standard adult hand luggage!) and weighing up to 10 kg.
When the ticket is already in hand, and during the training camp it turned out that all things do not fit in one backpack, you can buy enlarged luggage with dimensions of 55 × 40 × 20 cm and weighing up to 10 kg. The same dimensions are available for additional space hand luggage — it is also easy to arrange after purchasing a ticket. To do this, add the service to the order on the Smartavia website or call the airline's call center. But at the airport, an additional piece of hand luggage will cost more.
The maximum weight of a suitcase that can be checked in depends on the ticket fare. Smartavia has three basic options:
If there are more items than the fare allows, apply for the service "Additional baggage". With it, you can pay extra for exceeding the number of seats or overloading with the weight of the suitcase. After buying a ticket, it is convenient to do this on the website, at sales offices, in the call center or at online registration. The excess can be paid upon boarding, but the cost of the service will be higher.
With it, it is more profitable to purchase tickets and pay for luggage. Smartavia offers to get an annual subscription for this Smart Up. When buying tickets of any fare, you are guaranteed to save at least 200 rubles, and when paying for additional baggage — 300 rubles. In addition, subscribers get early access to sales and can participate in exclusive private airline promotions.
You can include friends or family members in Smart Up, so each of them will receive a discount on the flight, and the subscription will pay off faster. There are two options:
If you fly together at the 1+1 fare, you will receive 400 rubles each for discounts on tickets and 600 rubles for luggage. A total of 1,000 rubles of savings, and this is only one way. When flying there and back, the benefit will be 2,000 rubles — the cost of Smart Up will justify itself in just one trip.
In some flight destinations, a special Smart Up tariff is available for subscribers: with it, you can get a discount above the standard 200 rubles. Additionally, the airline's free support service will allow you to save time and money. And with a Single St. Petersburg card, you will be able to subscribe with a 50% discount.
You may not see the point in spending money on lunch on the flight, but you would willingly pay extra for a place where you can stretch your legs. Or you want both the food and the choice of a seat in the cabin to be attached to the ticket. Smartavia gives passengers the opportunity to choose their own flight conditions and add the necessary services. For example, "Comfort" will allow you to move to the first row or to an emergency exit with plenty of legroom, "Seat selection" will be useful for those who prefer to sit exclusively by the window, and "Blocking the next seat" will help if you want to fly without fellow travelers on the left or right.
By default, the cost of a flight with Smartavia does not include meals. It can be added when buying a ticket or purchased later using the booking system — the airline accepts applications 24 hours before departure. When buying lunch in advance, you don't have to choose from just a couple of options that are available on your flight — you can choose what you like. The menu includes sandwiches, hot dishes with beef, chicken and fish, as well as baby food.
The entertainment and service system IFE WOW allows Smartavia passengers to manage their comfort level. With it, even during the flight, you can change seats to another row and block the seats next door — of course, if there are empty seats in the cabin. And if you did not include food in the ticket, but still wanted to have a snack, there is a paid mini‑bar on board. IFE WOW will help you order snacks, soft drinks and spirits.
You do not need to download the application in advance. The entertainment and service system will turn on during the flight when the plane reaches altitude. After that, the smartphone can be switched to airplane mode, connect to on‑board Wi-Fi and open the IFE WOW page in the browser.
This can be especially important when the trip lasts several hours and you are flying with children. The entertainment and service system IFE WOW will help out here. Its catalog includes Premier online cinema films and series, podcasts, audiobooks and interactive games — from "snake" to chess — for passengers of all ages. And if you are going on vacation, you can read a guide to the city where you will rest and book an excursion.
Smartavia offers discounts on tickets for children under 12 years old — their size varies depending on the fare group. For example, with the Smart option, a children's ticket will be 10% cheaper than an adult, and for tickets of the Smart Pro group, the discount is linked to the selected subclass of the tariff and starts from 10%. Children under 2 years old can travel for free if they fly in the same place with their parent. In addition, the child can be added as a travel companion to the Smart Up subscription — he will also receive guaranteed discounts on tickets and additional luggage.
In addition to hand luggage, children can take a soft toy to the cabin for free — it will be more fun to fly this way. You don't have to pay for a child's bike or scooter, stroller or car seat in your luggage either. To make the trip comfortable, healthy snacks and drinks for children can be ordered in the minibar on board Smartavia aircraft, and ice cream is also offered on some flights.
