Traditionally, AppleCare support staff get acquainted with the features of new devices or operating systems before launching them. This is done so that in the future users receive qualified support. According to 9to5mac, Apple has already started training employees on the intricacies of working with OS X Mavericks, which will be released in October.
Usually such events begin a few weeks before the launch of a new product. According to rumors, on October 22, simultaneously with the release of the iPad 5 and iPad mini 2, the official launch of Mavericks will take place. Apple asks you to pay particular attention to the installation process of the operating system, with which users may have problems. In total, the course for AppleCare employees is designed for 6 hours. At the same time, they will be divided into small groups so that the information does not leak to third parties. Similar trainings were held before the launch of iOS 7. Then the key point was security, special attention was paid to Find My iPhone and Activation Lock, protecting gadgets from theft. In addition, such "chips" as a new camera interface, a control point, AirDrop, iTunes Radio and photo sharing functions via iCloud were discussed.
