I think no one will mind if I say that for an effective and final solution to the problem, it is simply necessary to get to its roots. That is why today's note can be very useful.
The first step will be to identify the problem. It needs to be written down and list all its symptoms and manifestations. Do not rely on memory – write down in any way convenient for you.
Analyze it. Take a look at the problem just recorded. Ask a few questions to understand more about her:
It would be good to involve several participants in this analysis in order to look at it from different points of view.
Ask yourself "Why?" Rule 5 was born in the bowels of Toyota, and serves a good service in the analysis. It is not necessary to dwell on a couple of questions, because not so often the true reason immediately comes to mind. On the contrary, the first answers may be excuses and attempts to justify themselves.
Take a look at the following example illustrating the reasons for morning lateness:
Do I want to admit right away that the TV addiction is to blame? No. But on the fifth "why" we split. You can try asking five questions for each of the answers if you find that you need more details.
Solutions and implementation. Run through the list of answers and write down solutions for each of the problems. Before choosing which solution to use, check it according to the following criteria:
Solution —
The decision should be periodically checked for compliance with the same criteria, since the situation is changing and it is better to identify possible difficulties in advance than to deal with problems later.
How To Perform A Successful Root Cause Analysis [Sherri ]
