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About Everything Wiki » iOS » Complaints from iPhone users remain unanswered

Complaints from iPhone users remain unanswered

03 May 2023, 06:20, parser
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It is worth noting that the iPhone 3GS remains a hit on the market after the release on June 19 this year, despite the problems with its use: a weak battery, strong heating of the phone itself and SMS vulnerability, which Tom Kaneshige tells about, (Tom Kaneshige), the author of the site CIO.com .

In addition, the company itself, as it turned out, has a problem with communicating with consumers. The response to their complaints is not too fast, and the instructions for using the new device are not very clear. Many believe that Apple representatives should notify customers about all the shortcomings of the iPhone 3GS in advance — so that people do not have doubts about the company's attitude to its customers.

The first problem with the smartphone is the short battery life. This is despite the fact that at the developers conference on the Apple platform (Worldwide Developers Conference) last month, company representatives said that the new phone will be able to work 9 hours with Wi-Fi enabled, 10 hours playing videos, and 30 hours listening to music. However, the battery still runs down much faster than expected. According to analysts, the software for the iPhone 3GS does not consume a charge too sparingly. The technology of downloading updates even for non–working applications – Push Notification - and notifications that a message has arrived in the chat (even if the user is chatting on a computer) is an example of this. The response of Apple representatives to these user complaints was not very sensible. According to an Apple official, it is necessary to use 3GS the way people used 3G. Then the battery will work longer.

Another nuisance associated with the operation of the iPhone 3GS is overheating of the phone, accompanied by rattling. Simple tips from Apple include the following: use your smartphone only at temperatures from 0 to 35 degrees Celsius, otherwise the battery will quickly run out. It is also necessary to avoid using applications that require processing a large amount of information (such as GPS and watching live content broadcast) for a long time, on hot days or in the open sun.

Finally, the latest defect in the new smartphone model is an SMS vulnerability, thanks to which attackers can remotely install and run prohibited program code with full access to the smartphone. It was this flaw that forced Apple developers to actively address it. The corresponding update will appear closer to the end of this month.

The chief analyst of Forrester Research, Charles Golvin, argues that the risk of malware penetration into the iPhone 3GS can leave a more unpleasant impression, scare and alienate users more than heating devices or a rapidly discharging battery. Therefore, it is this obstacle in the work of 3GS that needs to be dealt with first of all, without forgetting about the rest, also upsetting users.

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05 May 2023, 10:44    0    0
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